Terms & Conditions

These conditions explain your rights, obligations, and responsibilities and MOVERS for removal/storage services. Where these conditions use the word ‘you’ or ‘your’ it means you as the removal customer, “MOVERS” means us removal Company.

1. QUOTATION :
The removal quotation issued by MOVERS is a fixed price. It does not include insurance, customs duties and inspections or any other fees payable to government bodies. The MOVERS may change the quoted price for the removal or make additional charges if any of the following have not been taken into account when preparing the quotation or, if separately confirmed by the MOVERS in writing:
(a) You do not accept the quotation in writing within 28 days, providing at the time of acceptance a firm      removal date which the MOVERS agrees in writing.
(b) By reason of your delay, the removal is not carried out or completed within three months of the date of      acceptance of the quotation.
(c) MOVERS costs increase (or decrease) because of currency fluctuations (where applicable) or changes in      taxation or freight charges for reasons beyond their control.
(d) The work is carried out on a Saturday, Sunday or Public Holiday at your request.
(e) MOVERS has to collect or deliver goods from/to above the ground floor of a property.
(f) MOVERS supply any additional services not included or requested to be included in the quotation,      including moving or storing extra goods (these conditions will apply to such work in any event).
(g) The stairs, lifts or doorways at the property/ies are inadequate for free movement of the goods without      the need for mechanical equipment or structural alteration, or the approach, road or drive to the      property/ies is unsuitable for the MOVERS vehicles and/or containers to get to and load and/or unload      within 20 metres of the doorway, and as a result the MOVERS have to carry out extra work not included      within the quotation.
(h) Any parking or other fees or charges that have to be paid by the MOVERS in order to carry out the      removal services on your behalf.
2. WORK NOT INCLUDED IN THE QUOTATION :
Unless agreed by the MOVERS, in writing, they will not, as part of the quoted removal services:
(a) Dismantle or assemble unit or system furniture, fitments or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c) Take up or lay fitted floor coverings.
(d) Move storage heaters, unless they are dismantled.
(e) Move items from a loft or cellar, unless properly lit, and floored and safe access is provided.
(f) Move or store any items excluded under clause 4 of these conditions.
MOVERS staff will not be authorised or qualified to carry out such work. It is recommended that a properly qualified person is separately employed by you to carry out these services, if required.
3. YOUR RESPONSIBILITY :
It will be your sole responsibility to:
(a) Declare to the MOVERS the value of the goods being removed and/or stored.
(b) If any insurance cover offered by the MOVERS in the quotation and is not accepted (and paid for in      advance of the start of the removal) arrange adequate insurance cover for the goods submitted for      removal, and/or storage, against all insurable risks.
(c) Obtain at your own expense, all documents, permits, licenses, and/or customs documents necessary for      the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is       taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people      such as (but not limited to) tenants or workmen are, or will be present.
(g) Prepare and properly stabilize all appliances or electronic equipment prior to their removal.
(h) Empty, properly defrost and clean refrigerators and deep freezers. MOVERS are not responsible for the      contents of this equipment.
(i) Provide a contact address / telephone number for correspondence during removal, and/or storage of      goods.
     Other than by reason of MOVERS negligence, they will not be liable for any loss or damage, costs or      additional charges that may arise from any of these matters.
4. GOODS NOT TO BE SUBMITTED FOR REMOVAL OR STORAGE :
The following items are specifically excluded from this contract unless otherwise agreed as below.
(a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods      or collections of any similar kind.
(b) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas       bottles, aerosols, paints, firearms and ammunition.
(c) Plants or goods likely to encourage vermin or other pests and/or plants or goods likely to cause       infestation.
(d) Refrigerated or frozen food, drink, products or goods.
(e) Any animals and their cages or tanks including pets, birds or fish.
(f) Goods which require a special license or government permission for export or import.
    Such goods will not be removed by the MOVERS except with their prior written agreement. In the event     that they do remove such goods, the MOVERS will not accept liability for loss or damage wholly or mainly     attributable to the special nature of the goods concerned. If you submit such goods without the MOVERS     knowledge and prior written agreement they will not be liable for any loss or damage and you will     indemnify the MOVERS against any charges, expenses, damages or penalties claimed against them. In     addition, the MOVERS shall be entitled to dispose of (without notice) any such goods which are listed     under paragraphs 4(b), 4(c) or 4 (d).
5. OWNERSHIP OF THE GOODS :
By entering into this contract, you declare that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.
You will meet any claim for damages and/or costs against the MVOERS if these declarations are not true.
6. CHARGES IF YOU POSTPONE OR CANCEL THE REMOVAL :
If you postpone or cancel this contract, MOVERS may charge according to how much notice is given. Notification must be in writing by recorded delivery or electronic medium that can provide proof of time and date stamp.
(a) More than 7 working days before the removal was due to start: NIL payable.
(b) Less than 7 working days, but more than 2 working days before the removal was due to start: 30% of the full removal charge.
(C) Within 48 hours of the start of the removal, 100% of the full removal charge (the start of the removal is viewed as the first day that the removal crew are due to be present at the property).
7. PAYING FOR THE REMOVAL :
Unless otherwise agreed by the MOVERS in writing:
(a) Payment is required, by cleared funds in advance of the removal or storage period.
(b) You may not withhold any part of the agreed price.
(c) We accept most major Debit and Credit cards. Please note there is a charge of 2.9% for all Credit Card transactions.
8. OUR LIABILITY FOR LOSS OR DAMAGE :
For the purposes of this clause, reference to an item is reference to any one article, suite, pair, set, complete case, carton, package or other container.
(a) The MOVERS liability for loss or damage is limited. This is set out in
     clause 8(a)(i) below. You may request the MOVERS increase their liability, as set out in clause 8(b) below.      This is subject to their express written agreement in advance of carrying out the removal and/or storage      and payment of any additional charges.
(i) In the event of the MOVERS losing or damaging your goods, if they are
    liable, the Removal Contractor will pay you up to a maximum sum of Rs.300 for each item which is lost or     damaged, to cover the cost of repairing or replacing that item.
OR
(ii) MOVERS, in their sole discretion, may choose to repair or replace the damaged item. If an item is repaired      the MOVERS will not be liable for depreciation in value.
(b) Subject to receiving your itemized (and valued) inventory with a request in writing for the MOVERS to      increase their liability (above that set out in clause 8(a) above), prior to the removal and/or storage      commencing, the MOVERS may offer to extend their maximum liability to the value declared by you to      them. An additional charge for the removal/storage is likely. This is not an insurance on the goods and      you are strongly advised to accept the insurance offered in the MOVERS quote (if any) or if arranging      insurance cover yourself, you are advised to show this contract to your insurance company.
     cover yourself, you are advised to show this contract to your insurance company.
(c) Other than by reason of the MVOERS negligence, they will not be liable for
     Any loss, damage or failure to produce or deliver the goods if one or other of the circumstances causes      this set out in the following:
I. By fire, howsoever caused.
II. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism,     rebellion and/or military coup, Act of God, industrial action or other such events outside the MOVERS     reasonable control.
III. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or      unstable goods. This includes goods left within furniture or appliances.
IV. By moth or vermin or similar infestation.
V. By cleaning, repairing or restoring unless the MOVERS did the work.
VI. To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not       both packed and unpacked by the MOVERS.
VII. For electrical or mechanical derangement to any appliance, instrument or equipment unless there is       evidence of external impact.
VIII. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or        goods or collections of a similar kind, howsoever caused, unless you have previously given the MOVERS        full particulars with value, and they have confirmed in writing that they accept responsibility as in        conditions 8(a) or 8(b) above.
IX. To any goods, which have a relevant proven, defect or are inherently defective.
X. To animals and their cages or tanks including pets, birds or fish.
XI. To plants.
XII. To refrigerated or frozen food, drink, products or goods.
(d) Other than by reason of the MOVERS negligence, the MOVERS will not be liable for damages or costs       resulting indirectly from, or as a consequence of loss, damage, or failure to produce the goods.
(e) No employee of the MOVERS shall be separately liable to you for any loss, damage, miss-delivery, errors or      omissions under the terms of this contract.
9. EXTRA CONDITIONS THAT APPLY TO REMOVALS TO/FROM A FOREIGN COUNTRY OUTSIDE THE PAKISTAN: FOR GOODS DESTINED TO, OR RECEIVED FROM A PLACE OUTSIDE THE PAKISTAN :
(a) The MOVERS will accept liability only for loss or damage to goods when they are in the MOVERS actual      possession, and if it can be proven that they were negligent. In such circumstances, the MOVERS will      accept liability as in condition 8(a)(I) or 8(b) above. The MOVERS are not liable for any loss, damage or      failure to produce the goods if it is caused by those circumstances set out in condition 8(c) above.
(b) Where the MOVERS engages an international transport operator, shipping company or airline, to convey      your goods to the place, port or airport of destination, they do so on your behalf and subject to the      terms and conditions set out by that carrier. By agreeing to these terms you confirm their availability to      appoint such party on your behalf.
(c) If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the      goods, or route them to a place other than the original destination, you may have limited recourse      against the carrier, and may be liable for General Average contribution (e.g. the costs incurred to      preserve the vessel/conveyance and cargo) and salvage charges (e.g. charges payable to a person who      saves those goods), or the additional cost of onward transmission to the place, port or airport of      destination. These are insurable risks and if appropriate it is your responsibility to arrange adequate      marine/transit insurance cover. The MOVERS will not insure these risks.
(d) The MOVERS do not accept liability for goods confiscated, seized or removed by Customs Authorities or       other Government Agencies.
(e) All loads that are based on a shared container or shared vehicle are subject to additional terms, delivery      times cannot be guaranteed and any dates or times given should be used for the purpose of guidance      only. If time scales are quoted in days then this is calculated on working days and excludes Sunday or      any holiday.
(e) Any animals and their cages or tanks including pets, birds or fish.
10. TIME LIMIT FOR CLAIMS :
(a) For goods, which the MOVERS deliver, you must note any visible loss, damage or failure to produce any      goods at the time of delivery.
(b) If you or your agent collects goods from the MOVERS warehouse, you must note any loss or damage at the      time the goods are handed to you, requesting that the MOVERS acknowledges and confirms your note.
(c) Notwithstanding clause 8, the MOVERS will not be liable for any loss of or damage to the goods unless a      claim is notified to the MOVERS (or their foreign correspondent if condition 9 applies) in writing as soon      as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in      any event within seven (7) days of delivery of the goods by the MOVERS, as the case may be.
(d) The time limits referred to in clauses 10(a), 10(b) and 10 (c) above shall be essential to the contract.
(e) Upon your written request, the MOVERS may at their discretion agree to extend your time for compliance      with clause 10 (c), PROVIDED your request is received within the time limits provided for above. Subject      to this proviso the MOVERS will not unreasonably refuse such a request.
11. DELAYS IN TRANSIT :
(a) Other than by reason of the MOVERS negligence, they will not be liable for delays in transit.
(b) If through no fault of the MOVERS they are unable to deliver your goods, e.g. late arrival of keys to the property/ies preventing completion of the removal service on the allocated day, the MOVERS will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
(c) If through no fault of the MOVERS they are unable to complete the removal services on the stated delivery date due to delay on your part the MOVERS may be entitled to ask for additional charges, such as for extra waiting time.
12. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS :
(a) The MOVERS will not be liable for any damage to premises or property other than goods submitted for       removal and/or storage unless they have been negligent.
(b) If the MOVERS cause damage as a result of moving goods under your express instruction, against the      MOVERS advice, and to move the goods in the manner instructed would inevitably cause damage, they      shall not accept that they were negligent.
(c) If the MOVERS are responsible for causing damage to your premises or to property other than goods      submitted for removal and/or storage, you must note this on the worksheet or delivery receipt. This is      essential to the contract.
13. RIGHT TO HOLD THE GOODS (LIEN) :
The MOVERS shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all the MOVERS charges and any other payments due under this or any other contract. These include any charges that they have paid out on your behalf. Whilst the MOVERS hold the goods without payment you will be liable to pay all storage charges and other costs incurred as a result of them withholding your goods and these removal/storage terms and conditions shall continue to apply.
14. DISPUTES :
If there is a dispute arising from this agreement, which cannot be resolved by agreement or any applicable Alternative Dispute Resolution Scheme, either you or the MOVERS, may refer it to Arbitration with disputes being determined by an arbitrator appointed by the Chartered Institute of Arbitrators. The identity of the Arbitrator to be agreed between you and the Removal Contractor. This contract to be subject to the law of the Country in which the MOVERS principal place of business is situated.
15. SUB-CONTRACTING THE WORK :
(a) The MOVERS reserve the right to sub-contract some or all of the work.
(b) If the MOVERS sub-contract, then these conditions will still apply.
16. ROUTE AND METHOD :
(a) The MOVERS have the full right to choose the route for delivery.
(b) Unless it has been specifically agreed in writing on the Quotation, other space/volume/capacity on the MOVERS vehicles and/or the container may be utilized for consignments of other customers.
17. ADVICE AND INFORMATION :
The MOVERS for their customer provides advice and information in whatever form it may be given only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.
18. YOUR FORWARDING ADDRESS :
(a) If you send goods to be stored you must provide the MOVERS with a correspondence address for letters and notify them if it changes. All correspondence and notices will be considered to have been received by you seven days (7) after posting to the last address recorded by the MOVERS.
(b) If you do not provide an address or respond to the MOVERS correspondence or notices, they may publish such notices in a public newspaper in the area to or from which the goods were removed.
19. LIST OF GOODS (INVENTORY) OR RECEIPT :
Where the MOVERS produces a list of your goods (an inventory) or a receipt and sends it to you, it will be accepted as accurate unless you write to them within seven (7) days of receipt, notifying them of any errors or omissions.
20. REVISION OF STORAGE CHARGES :
The MOVERS may review their storage charges periodically. You will be given twenty eight (28) days notice in writing of any increases.
21. RIGHT TO SELL OR DISPOSE OF THE GOODS :
On giving you twenty eight (28) days notice the MOVERS is entitled to require you to remove your goods from their custody and pay all money due to them. If you fail to pay all outstanding debts due to the MOVERS they are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account with the MOVERS and any eventual surplus after settlement of all money (and charges) due to the MOVERS will be paid to you (without interest).
22. TERMINATION :
If payments are up to date the MOVERS will not end this contract except by giving you three (3) calendar months notice in writing. If you wish to terminate your storage contract, you must give the MOVERS at least fourteen (14) days notice. If they can release the goods earlier, they will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
23. HAND OUT CHARGES :
If you make your own arrangements to collect the goods from the MOVERS warehouse they are entitled to make a charge for handing them over. The MOVERS liability will cease upon handing over the goods.